FAQ
- TRUST
- How your company established in this business?
- * Ihomes services has been locally owned and operated based from Bangalore, silicon valley of India
- * We are constantly sourcing new programs, upgrading materials and equipment and ensuring that the necessary persons in our company are kept up to date on the latest techniques and technology.
- * All of our staff receives regular performance reviews and incentives based on those reviews, so they are motivated to do an exceptional job every time!
- What is your rate of Client Satisfaction like?
- * Our average client retention rate is one of the highest in our industry across Bangalore. The simple fact that we have been the First Choice amongst Bangalore homes for a cleaning service, every single year, speaks for itself.
- What is the depth of your Cleaners' experience?
- * Again, top of our industry standard. At iHomes, our cleaning technicians have years of cleaning experience, on average.
- How your company established in this business?
- QUALITY
- How many people do you send to my home?
- * Just as much the work demands, if you are subscribing to Regular Service. This way the cleaner gets to know the particulars and priorities of your home and your family, giving you a very customized service, tailored to your unique requirements.
- How thorough is your work?
- * Very! Our staff are trained to ensure that the standard of work is up to the mark by following a strict formula based on technique and thoroughness.
- What if I'm not happy? Do you offer any assurance of thoroughness?
- * Yes. Since our Thoroughness is the hallmark of iHomes, we fully guarantee your satisfaction in this regard.
- How many people do you send to my home?
- RELIABILITY
- Do I get the same service man coming back each time?
- * Yes. Our successful formula is based on building a solid relationship between our service man and your household. Once again depends on customer priority.
- Will my service man come at a set time and day?
- * Yes. We allow a window of 60 minutes, for traffic and weather considerations.
- If my service man is unavailable due to illness or vacation, can you get me serviced?
- * Yes, if illness, vacation time off or logistics such as weather or transportation intervene, we will provide a substitute service man in the interim. We always let you know if a substitute service man is coming in place of your regular service.
- Do I get the same service man coming back each time?
- ACCOUNTABILITY
- Do you leave any written record of the times and work performed?
- * Yes. Every time your iHomes service man comes, she / he leaves a copy of your WORK ORDER with:
- the scheduled start time;
- actual start time; finish time;
- total hours;
- comments re: supplies / equipment needed.
- In short, we always account for every minute billed.
- You can see our staff complete detail along with photo graph on your ticket before he visit to your house.
- * Yes. Every time your iHomes service man comes, she / he leaves a copy of your WORK ORDER with:
- If I call you during the day, is there anyone to assist me?
- * Yes. Our office is always staffed from 10:30 am to 6:30 pm, Mondays to Fridays. All of our supervisors and drivers are in constant communication with our office dispatch through cell phones. You can always call after hours and leave a message or you can e-mail at any time. All communications are promptly returned.
- * Please Contact Us at info@ihomes.com for further details.
- Do you leave any written record of the times and work performed?
- FLEXIBILITY
- Do I control the routine that you follow in my home?
- * Yes. Since it is your home, we believe that the routine and your priorities should be exclusively under your control.
- * Many clients have jobs that they want rotated every 2nd, 3rd, or 4th visit. Many clients also have tasks that are tackled as projects on occasion. Ihomes services' approach gives you complete control over how your time is used.
- Who provides the cleaning supplies, cleaning cloths and vacuum?
- * Customers choose to supply everything themselves. The reasons they give for doing it this way are:
- Lower cost
- Concerns of cross contamination between homes
- Preference for specific products
- Allergies to specific products
- Selecting "Environmentally Friendly" products
- We can advise you on choosing products & equipment, if you wish. Your cleaner will watch the inventory and leave you a note when items need replacing.
- * Customers choose to supply everything themselves. The reasons they give for doing it this way are:
- Can I be serviced just on a one-time or occasional basis?
- * Yes, our same quality service is available on a one-time or occasional basis.
- Are your servicers "pet friendly"?
- * Yes! Pets are a major factor taken into consideration when selecting the right service man for your home.
- How "Environmentally Friendly" is your service?
- * You control the cleaning products. This ensures that only products you approve of are used in your home. We have speacialized team who have several years experience in environmental sciences. They have extensive experience regarding products and their relationship to human health, microbes and environmental impact.We can advise you on environmental issues, as well as how to maintain a healthy home for your family.
- Do I control the routine that you follow in my home?
- EXPERIENCE
- How do you actually find your staff?
- * The short answer is: "with great difficulty". Over the years, we have established demanding standards with regard to character, job performance, attendance and attitude that may even appear to some as old fashioned. Once we find the right person, they tend to stay with us for a long time. However, most who come into apply, do not meet our requirements. As a result, our company grows at a slow but steady pace.
- What is the average age of your staff?
- * At present, the average age of our technicians is 39 years.
- What type of training do your service man receive?
- * We never thought you'd ask! Our training is what really sets us apart. iHomes dedicates more of its resources to recruiting and training staff than it does to sales and administration. We believe that by choosing the right people and training them well, our customers will be well served.
- * Each of our service man, regardless of age or past experience, goes through our multi-step training program. The training is done by experienced supervisors in a one-on-one setting, in a select group of real homes that clients have kindly made available to us for training purposes.
- * In order to gain iHomes Certification, an apprentice must achieve a high level of proficiency in the following:
- Knowledge of products & of various types of equipment
- Effective techniques emphasizing Thoroughness & Efficiency
- Time management skills; Organizational skills
- Relating to household occupants (including pets)
- Knowledge of company policy
- Map reading skills; Use of alarm systems
- Workplace safety
- Our training is tailored to each employee. Ongoing site checks by supervisors ensure that standards are maintained and improved, as well as new approaches introduced.
- Are your service man bonded? Are their backgrounds screened?
- * Yes all of our technicians are bonded. Extensive background checks and a police report are done as well as a comprehensive "Values" profile on each new potential employee.
- How do you actually find your staff?
- COST
- How does your cost per person / per hour compare with your competitors?
- * Our rates are very competitive, compared with other legally complying services!
- Do I have to leave cash or a cheque out each time the cleaner comes?
- * No. We set up an account with you, giving some simple payment options.
- What is my actual cost per person / per hour?
- * All of the costs are laid out here in our Rates as per service you choose.
- How does your cost per person / per hour compare with your competitors?